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4fb9d08492 If you have any problems downloading this paper,please click on another Download Location above, or view our FAQ File name: SSRN-id2725107. This article is about the specific approach to quality management from the 1980s. Authority control NDL: 01198859 . "Total Quality Management (TQM) in the Department of Defense is a strategy for continuously improving performance at every level, and in all areas of responsibility. Joseph M.
Feigenbaum, Kaoru Ishikawa and Joseph M. "Total Quality Management: A Revolutionary Management Philosophy". Simply put, it is a management approach to long-term success through customer satisfaction. Retrieved 2013-10-19. The private sector followed suit, flocking to TQM principles not only as a means to recapture market share from the Japanese, but also to remain competitive when bidding for contracts from the Federal Government since "total quality" requires involving suppliers, not just employees, in process improvement efforts. This study provides a framework for better understanding the fundamentals of TQM in service organizations and seeks an in-depth knowledge of TQM theory to the service managers and practitioners. Interest in TQM as an academic subject peaked around 1993.. "Quality is defined by customers' requirements." "Top management has direct responsibility for quality improvement." "Increased quality comes from systematic analysis and improvement of work processes." "Quality improvement is a continuous effort and conducted throughout the organization." . Edwards Deming. Juran." .